Refund policy

Return & Exchange Policy

Your satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Important: A clear, uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory to process any return, exchange, or damage claim. Claims submitted without an unboxing video may not be accepted.

Returns/Exchanges are accepted only for damaged, defective, or incorrect products.
Used, worn, energized, or customized items are not eligible for return or exchange.
Once your claim is verified, we will arrange a replacement or provide an appropriate resolution.
If a replacement is unavailable, an eligible refund will be processed to the original payment method.
For assistance, please contact our customer support team with your order number and the unboxing video.